Frequently Asked Questions
SHIPPING
How Much is the Delivery Cost?
We offer local deliveries and free delivery on orders that exceed €30.
Do You Ship Internationally?
No, we do not ship internationally at this time. However, we may consider offering international shipping in the future.
How Long Will It Take To Get My Package?
Small objects purchased from our website typically take around 2-3 working days to arrive. However, the delivery time for furniture and sofas depends on the custom amendments you choose.
PAYMENT
What Payment Methods Are Accepted?
We accept credit and debit cards, PayPal, and bank transfers.
Can I cancel or change my order?
Yes, you can cancel or change your order as long as it hasn't been shipped or started the production yet. Please contact us as soon as possible to make any changes.
Order & Retunrs
What is your return policy?
We have a 14-day return policy for small items 'such as ornaments' purchased on our website. The item must be unused and in its original packaging to be eligible for a return. Please contact us to initiate a return and receive further instructions.
Do I need an account to place an order?
While it is not necessary to create an account to place an order, we highly recommend it. By creating an account, you'll have access to our loyalty rewards program, which allows you to earn points for each purchase that can be redeemed for discounts on future orders. If you choose to checkout as a one-time customer, you will not be able to earn or redeem rewards points.
How Do I Track My Order?
You will receive a notification from our courier partner when your order has shipped, including an estimated delivery time and a link to track your package in real-time on a live map. If you have any questions about your order status, feel free to reach out to our customer service team who will be happy to assist you.